Payment and Refund Policy
Last updated: 18 September 2026
Scope of the Policy and the Products or Services It Covers
This Payment and Refund Policy applies to all purchases of Course A, a lifestyle media production guide offered by glampathki. The guide covers visual direction, studio styling, lighting paths, camera framing, and polished content workflows. It is sold as digital content delivered via secure download or access link after payment. The policy governs transactions made through the commercial website targeting customers in the United Kingdom. It does not cover physical goods or in-person services. All references to services mean access to this digital educational material.
Prices, Currencies, Taxes, and Any Additional Charges
Prices for Course A are displayed in British Pounds Sterling on the website. The listed price includes value added tax at the prevailing UK rate where applicable. No additional charges apply for standard delivery of the digital content, as it is provided electronically. Customers outside the UK may incur local import taxes or duties, which remain their sole responsibility. glampathki reserves the right to adjust prices, but any change will not affect orders already confirmed.
Accepted Payment Methods, Payment Authorisation, and Payment Security
We accept major credit and debit cards processed through secure third-party gateways compliant with PCI DSS standards. Payment authorisation occurs immediately upon submission of order details. All transactions use encrypted connections to protect card information. No payment data is stored on our servers. Customers receive an email confirmation once payment is successfully authorised.
Order, Booking, or Service Confirmation and When a Contract Is Formed
A contract forms when you complete the checkout process and receive an order confirmation email from glampathki. This email confirms receipt of payment and grants access to Course A. Until this confirmation, no binding agreement exists. The confirmation includes details of the purchase and instructions for accessing the digital content.
Cancellation Rights and Applicable Cancellation Periods
Under the Consumer Contracts Regulations, you have 14 days from the date of purchase to cancel if you have not started accessing or downloading the content. Once you begin accessing Course A, the right to cancel ends immediately because it is digital content. To cancel within the period, contact us before accessing the material.
Refund Eligibility, Exclusions, and Non-Refundable Items or Services
Refunds are available only if you cancel within the 14-day period without accessing the content. Once downloaded or streamed, Course A becomes non-refundable. Promotional or discounted purchases may have additional exclusions stated at the time of sale. No refunds apply for change of mind after access begins or for failure to meet personal expectations.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund, email [email protected] with your order number, full name, and reason for the request. Include the date of purchase. We require proof of non-access, such as confirmation that the download link was not used. Submit the request within the cancellation window for consideration.
Inspection, Approval, Rejection, and Notification of the Refund Decision
Upon receiving your request, glampathki will inspect records to confirm non-access to Course A. Approval or rejection will be notified by email within 10 working days. If approved, the refund proceeds. If rejected, the email will explain the reason based on policy terms, such as prior access detected.
Refund Method, Processing Time, and When Funds Should Reach the Customer
Approved refunds return to the original payment method used. Processing takes up to 14 days after approval, though most complete within 5-7 working days. Bank processing times vary, so funds may appear in your account within 30 days maximum. No cash refunds or alternative methods are offered.
Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant
Course A is one-time digital access with no subscription element. Once accessed, no refund is possible regardless of promotional pricing. If a promotional offer included bonus materials, those follow the same non-refundable rule after access. No recurring billing applies.
Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud
Failed payments result in order cancellation with notification by email. Duplicate charges are investigated and refunded automatically if confirmed. Chargebacks are treated as disputes and may lead to restricted future purchases. Suspected fraud triggers immediate order hold and investigation, potentially involving payment providers. glampathki complies with all UK anti-fraud regulations.
Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude
This policy does not affect your statutory rights under the Consumer Rights Act 2015 or UK GDPR where personal data is involved in transactions. You retain rights to goods and services of satisfactory quality. Nothing in this policy limits claims for faulty digital content or misdescription. Contact the Citizens Advice service for further guidance on these rights.
Contact Route, Policy Changes, and Last-Updated Date
For questions about this policy, email [email protected] or use the contact form on our Contacts page. 36 Shad Thames, Butler's Wharf Building, London, SE1 2YE, United Kingdom serves as the registered address for written correspondence. We may update this policy to reflect legal changes; the latest version appears on the website with the update date. The current version is dated 18 September 2026. Continued use of the site after updates constitutes acceptance of the revised terms.